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Took my 03 suburban in for front end work, shocks, both inner and outer tie rod ends and mount and balance new tires that I had previously purchased. I asked them to check my steering because there was a shaking at 45mph+ 70mph was unbearable. I told them I was going on a family vacation with my wife and two kids soon and I wanted to make sure we were safe. I dropped it off early am and they called me back in the afternoon and said it was ready. I asked if the tie rod ends took care of the shaking and they said, "Yes Mr Kling, we had it up to 70mph and no problems" OK great! I go pick it up and the shaking is even worse! So not only did you take $700+ of my hard earned money but you blatantly lied to my face. I called back and said that the shaking was worse and they said bring it back in and we will have a look. They asked how fast I was going and told them I was only doing 50 in a 60mph zone. I asked again how fast they had it up to and the same guy said 35mph! We go the speed limit here he said. Well take it to the damn interstate 3 miles away and test it liar! I'm not bringing anything back to you... I specifically asked for you to check out my steering and you obviously didn't. I took it to another mechanic and he found out quickly that it was an idler arm and if that broke on my trip I would have ended up in a wreck!. Cost me another $600 but my family's life is worth so much more. Also come to find out whoever mounted my tires cross threaded 3 of my lug nuts on the rear. They had to be drilled and replaced. Thank god I never had a flat because I would have never been able to get them off! They were nice, I give them that.Never again!
Since merging with Conway Tire and Battery its been nothing but a headache. Every time we go in to get our tires rotated, its a 1-2 hour WAIT MINIMUM! this is absolutely ridiculous. They are only open Monday-Friday, not Saturday. It should not take 2 hours to rotate 4 times......
Always a great experiance! Been using them for over 10 years. They do tire and lite mechanical (did a/c condenser and recharge). They stand behind all of there work and can get you in fast if you are in a hurry! Also they fix tractor tires!
Very good customer service the lobby was packed full of people and they still found the time to serve me in a timely manner
Love this place! Very friendly and very quick! Will not go anywhere else!