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Recent Reviews

njonovic96

* * * * * Reviewed September 1, 2018

I purchased a car from Robyn about two weeks ago and couldn’t have been more happy with the experience. I went with a car in mind, not sure if I would be able to walk out with it due to credit issues, but they really bent over backwards to get me the car I wanted. Thank you Robyn for taking care of me, and making the process short, comfortable, and also fun! You rock. I will recommend anyone in the market for a used car to SRQ Auto and especially to Robyn. :)

John Knowles

* * * * * Reviewed August 23, 2018

My personal opinion is that reviews should be taken with a grain of salt. I have been in the sales industry and have seen just how ridiculous some customers can be. Giving a one start rating because one thing didn't go exactly how you wanted is generally not fair. Additionally, no company has the ability to hire all rock-stars. Some employees aren't perfect and that needs to be taken into consideration. If you feel you are talking to someone who doesn't know what they are talking about it's a good idea to ask to speak with someone else. I would rather rate a company on how well they respond to issues that do occur. I had almost given up on used car dealers until I went to Srq Auto. They were the only company to give a 1 year or 12,000 mile warranty at no extra charge. They have very good mechanics on staff who seem to know what they are doing. I had a sales rep who was new, but I could tell he was trying. When I came to pick up the vehicle the next day there were 2 things that were not complete yet, but I spoke with the manager and literally 2 people ran to get everything taken care of ASAP and I only ended up being delayed about 20 minutes. The sales manager (Jason) pulled me aside, apologized for the mishap and assured me it would be taken care of. It really wasn't that big of a deal, but he acted like it was and I liked that. This place really is a family run company and it shows. Before going anywhere else in the future they will be my first stop! After writing my review I went through other google reviews and decided to add another paragraph. I noticed many people were talking about issues occurring after the fact and how SRQ Auto was unwilling to address issues after the sale. I actually had two issues that happened after the sale of my vehicle. The day after I bought my vehicle I got a flat tire. I did not run over anything and the vehicle appeared to have a slow leak. I call Srq Auto and this is what they did: 1) They apologized for the incident 2) Asked me how I wanted to resolve the situation. I explained what I wanted and they said no problem. 3) they offered to have someone pick me up and take me to my house. 4) sent a tow truck to pick up the vehicle and take to their shop 5) put a new tire on the vehicle and I picked it up first thing the following morning. After reading several reviews about how this company sells a car and then doesn't deal with issues I thought it was only fair to give a summary of my experience. Lesson to all those people writing negative reviews that appear to be exaggerated - If you are calm and treat people with respect you will get a lot further. Also, if someone doesn't tell you what you want to hear right away continue to be calm and polite and ask to speak with a manager. I bought a used Lincoln Navigator and my opinion is their service is even better after I purchased the vehicle.

Kate McGarr

* * * * * Reviewed June 19, 2018

I found a car online, messaged the dealer and a great gal named Robyn returned my call the next morning. Her call was exactly the right length, she did not try to overwhelm me, just gave me the facts I asked for and left the door open for further contact. I applied online for credit, provided my information to her about my current car, and went in the next day. The car I was interested in was exactly as advertised and she worked very diligently to get the deal done. In a matter of 2 hours, I was in and out, with the new car of my dreams!! Thanks Robyn and the behind the scenes team!!!

Dick Brubaker

* Reviewed July 20, 2018

Had a bad experience with SRQ today. Called on a car yesterday an was told it had an option that we wanted. When I got there having come all the way from Redington Beach the car did not have the option I was told it had. A wasted trip. They did not offer to pay my gas. Buy me lunch. Nothing buyer beware

Frank Hoffman

* * * * * Reviewed July 20, 2018

I just bought my 2nd car at SRQ Auto, 2 years ago I got a great deal. I wanted to upgrade and went to see them again. They sold me a beautiful low mileage car at a fantastic price. They had a carfax on it and I was able to get the best loan interest rate I ever had on an automobile. I was able to get a great warranty as well. Chris Geraci the salesman, Jason the sales manager and Jim the finance Expert took great care of me, Just like family. I'll be back in a few years. If you need a quality car at a great price, there is only one place to go, SRQ Auto Thank you So Much, You people are the best!