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I was driving through to St Augustine Florida and ended up with a bulge in a very specialty Tire. The tire shop I stopped at recommended I call Roadrunner tires and wheels. They had the tire I needed so I went straight to the shop. Not only did they take care of me and do it very quickly they actually pulled the mechanic off of another job to take care of me in the parking lot. I've never been treated so good during such an emergency. I can only say I feel lucky and blessed that Lakeland was the city I needed to stop at during this emergency. Thank you Road Runner tires and wheels! I was truly blessed to run across your business today. Thank you again!
Went in today to purchase used tires. They had what I needed in stock and their prices where comparable to other shops. Their wait time was a little longer than I expected but they made up for it in customer service. Everyone was very friendly and knowledgeable. Especially the lady that runs the front counter and the man that seemed to be the service manager. They went out of their way to make sure I was satisfied. Thank you. If you happen to go there try their coconut limber!
Horrible Horrible Horrible. Worst place anyone could ever go to have the most simplist work done. Waited 1h and 30min to be attended to. Than waited 5 hours to have an alignment done. Went back 3 times the same day to have one simple alignment that they ended up being incapable of doing. Took it to another shop and had it done in 30min. On the last attempt of the mechanic trying to align the car he messed with my tire pressure!!!! One of my tires had 54 about to explode! Thankfully I had pictures of the correct tire pressure before I came to the shop since my truck has a digital dash that informs me of the tire pressure. But the best part is when I informed the manager of what has happened he was angered not towards the performance of his mechanic but with me! Instantly said “I’m going to give you a refund because it’s not my money it’s the mechanics money. For all I care I can fire him tomorrow it doesn’t bother me.” Extremely disrespectful to his employee and shows lack of moral and standards. Wouldn’t recommend this place to my worst enemy.
I have never had a bad experience here. The counter lady is funny and rude in a "I work at a mechanic shop" kinda way. Prices for services are more than fair, and warranty on certain services is a plus. Depending on the time and the day, your wait will be about an hour, sometimes less and sometimes more. Staff is nice and knowledgeable. One of their shop masters pointed out a problem on my car that the dealer completely failed to recognized. Facilities could be better and cleaner but hey, it is a tire shop.
HORRIBLE EXPERIENCE--DO NOT USE. I got my tires replaced here a couple of months ago, and two of my tires have now separated because they charged for new tires and placed tires from 2015 on my car. Not only do they refuse to provide good customer service, they are rude and do not treat you appropriately. They are CHEAP FOR A REASON, AVOID IF YOU DO NOT WANT TO GET INTO AN ACCIDENT.