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I brought my grandmas 03 Prius to get an alignment. Before they did the job, they informed and showed me that my inner tie rod was bent. And that I had to fix that before I can get an alignment. They didn’t charge me for the time they spent to inspect the car. I appreciated they’re honesty. When I fix the car I’m coming back. Thanks
We were looking for a cheap price to rotate and balance our tires (we're selling our car). The job was completed but we were over charged. When my husband complained, owner said rudely that the job was already done, so we paid. Never again!
The guys at this shop did a very good alignment on my lowered 335i at a great price! I walked in and service was prompt and professional. Had my car done in less than a half hour. I took my car to another shop 4 times and they couldn't get the alignment right.... I will definitely recommend this shop to friends and family.
I am very disappointed to say that I had an upsetting experience here. In an effort to have my husband on the phone while it was explained what was wrong, the person at the front desk (which I assume is Carlos) wanted my husband to call him directly excluding me from the conversation. While I had my husband on speaker, the person walked away with my cell phone not allowing me to hear. I confronted him on how rude that was and he had no right to walk away with my phone. Instead of apologizing, he got belligerent saying he only speaks to one person. It was an unpleasant experience. It is very disappointing to say that people are not treated well here. Person at front desk (which I assume is Carlos) walks away in the middle of the conversation, doesn't clearly explain what might be wrong, makes it difficult to ask questions. Part of it is probably because he is busy, it still doesn't excuse it. I can't speak for the work because at the end he eventually said I didn't need any work done. I still don't know if that's the case or he said it because I confronted him.
Carlos and his team are professional and Give me good service every time. I always recommend them, been going here for 12 years...