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Outrageous prices!!! I just got a quote for a good cheap tire I paid $50 for at a tire shop last time WITH the metal rim (not plastic). The man I spoke with over the phone charged me $150 for JUST the tire... That $50 tire lasted me about a year and a half until I got a nail through it. I have no doubt in my mind that it would have lasted longer if it wasn't for the nail. There is absolutely no reason to charge someone $100 more for JUST a tire with no rim.
Called a couple of days early prior to booking appointment to inquire on quotes for the service I was requesting and I spoke to Jason. He was very insightful and gave clear quotes. I booked my appointment later and showed up at my appointment time. Jason was very helpful in giving me more information about the service I came in for and didn't try to sell me or convince me to do any other services. My car was in and out in a decent time. I will be going back for future services!
I made a reservation on Friday at about 2pm. The appointment was for 4pm same day. I was told that I would be receiving a confirmation email for the appointment. It was for a simple tire swap 4 brand new tires. After 15 minutes I didn't receive a confirmation email. So I decided to call the store personally, I spoke to a manager named Jason. He was basically telling me he had to reschedule the appointment for 1030am Saturday the next day. Due to the fact that the type of tires I wanted on my car were not in stock. I told him it would be an inconvenience because I was planning on getting a tune up around that time for my vehicle. He informed me that my vehicle didn't need a tune up for at least 100,000 miles. So I agreed to the change of my appointment. Saturday comes and I wake up and hear to the shop. On the way there i decide to call and confirm. He says the tires still haven't come in and he was acting as if it wasn't in his control and non chalant. He said they should be in Monday and he would call. It's Tuesday, no call, same tires on my car, I've waited 4 days for tires. I'm taking my business elsewhere. Why would it at in stock online but the store says otherwise?
My experience is based on the employee that helped me out and went above and beyond costing me less $ . Not many ppl do that and my hats off to Jason Smargon. The store manager (who’s name will go unmentioned) not so much. You can tell he hates his job on how he carry’s himself. Thank you Jason
I went here to get a tire replaced and the rep behind the counter was, in my opinion, unprofessional. He spoke to me in a condescending, almost accusatory tone, about my car; asked me where I usually got the car serviced and upon hearing it was the dealership started trash-talking the dealership in a manner that struck me as heavy-handed and manipulative; and in general had poor customer service. To be fair, the tire was replaced and the work itself seems to have been done perfectly fine. It was just a negative experience where I had to endure high-pressure sales tactics when I went there for a simple tire replacement.