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Very professional service by very knowledgeable people in the tire and wheel industry. I want to thank Pat for helping me with my tire and wheel selection although I was unsure of what I got would give me the look I wanted, he assured me it would and he was absolutely spot on! I highly recommend them for anyone needing tire or wheel products. Back in today to have a small job done and met by Pat with a "Hi Skip what do you need today?" Explained what it was I needed done and it was done. Gotta tell ya I like the personal customer service that Custom Wheel gives me this is not your local Tire Kingdom people! Do yourself a favor and go see Pat and his crew at Custom Wheel for ALL your tire and wheel needs! Back in again a week or two ago to have my tires balanced to keep them riding and wearing right and once again the job was done correct and I was taking care of.
I had purchased some tires online and had them mounted at a chain owned tire shop near me in Orlando. the car didn't drive smooth at highway speeds so i went back to that shop and they tried to sell me one of their more expensive brand tires, a new set of struts and an alignment that i know i didn't need. I drove in to West Palm Beach real early yesterday and had time to kill so i decided to stop at a place that deals with aftermarket wheels and get mine checked out. while taking a look into the shop i noticed that their wheel and tire equipment looked newer and more sophisticated. turns out the place that originally balanced my wheels and tires did a horrible job and one tire needed to be repositioned on the wheel.. I was really worried that I was going to have to throw more money at this car to get it to ride good again but now it's real smooth at highway speeds...
DO NOT SHOP HERE. The owner, Andy, does not care about the customer. Each employee knows a little less than the last. Better off going to a one stop shop website like carid. Cheaper, easier, less hassle and customer service actually knows what they are doing. If you actually want to take of your customers as you claim to do, then call them back and rectify your mistakes. Communication is key.
I purchased some Rims & Tires at Custom Wheel Connection about 11 months ago. I had an issue happen with some of the tires yesterday and went back up to Custom Wheel Connection and spoke with Andy. The problem with the tires was nothing that Andy or his team had caused but because Andy stands by his work and aims only to make EVERY situation right with his customers he definitely took care of me and the situation. This is why I will continue to refer and bring my business back to the best around... Thank you again Andy and Team @Custom Wheel Connection!!
Out standing service. I made an over the phone purchase. The very next day I came in and said my name the package was handed to me and that was that. Andy wasn't rude like I saw in previous comments. Those people were probably confrontational people from the start.