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We have been in the market for an SUV for quite a while. We had a hard time getting approved for a payment we could afford. Every dealership was more concerned about the sale than they were us. I’ve never had good luck with Ford, so I was trying to avoid them. A friend of mine convinced me that Ford’s are made better than they used to be and that they are very dependable now, so we decided to go to Pioneer Ford and see what they had. We were greeted with smiling faces and sincere hellos. They didn’t just ask what we were looking for. They asked how we were doing and started a conversation with us. When we finally got down to business and told them what we were looking for, they immediately started showing us options. We were given several choices and allowed to test drive each one. They answered all my crazy questions about each model with ease and expertise. We finally settled on the one we wanted after much comparison. When they ran the numbers, they give us a payment way out of our range and told us we would need a HUGE down payment to get it lower. We were bummed and at this point giving up on getting an SUV. They didn’t let us give up. They talked with us about what was effecting the process and told us how to fix it. They asked us to follow the steps they give us and try again in 2 weeks. They stated they would not sale the car until they were absolutely sure we were not able to get it. Two weeks passed and we did what we asked. We went back to Pioneer Ford and asked them to try again. I was so nervous. Since it was taking a while, they offered refreshments and sat with us just chit chatting. When the process was over, we were finally approved for a payment and an interest rate we could live with. We now have the car that we need and couldn’t be more happy. Thank you to all the wonderful people at Pioneer Ford, especially Ashley Bryant for not giving up on us or letting us give up!!
Just had the best car buying experience of my life. Robby and Larry made this painless. We found the right car for our family, and they had us on the road in an hour! Yes in 1 hour, and the deal was unbelievable, don’t shop anywhere else. Go to Pioneer Ford and get treated like family!
It was a straight forward visit. Kudos to Pioneer for knowing what's good. Didn't think I'd find a virtually new Focus SE 5 speed. They had one with Sport package. Perfect for me. Regular gas, economy class insurance. Corners like it's on rails. Somewhat of a sleeper depending on shift points. Joel was easy going, real, and a pleasure to deal with. As was his dad, in finance department. Anyone looking for a made in Deutschland Focus RS? They have one.
I am so glad that I walked into Pioneer Ford! The staff is wonderful and they made me feel like family. Wonderful experience and will not go anywhere else to trade.
These guys always surpass my expectations. Got an oil change one day and new tires the next day. Both days, the service was completed earlier than expected. Car was cleaned up nicely following the oil change. Price on the tires was very competitive. On both occasions, I received a courtesy ride to my office after dropping the car off for service. Service Techs are friendly and communicative.