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24' International work truck that my company has, breaks down a lot. They never get it right (diagnosis/ repair) the first time. Literally, every time. They need more, and better experienced people there. We've given them thousands, but that's over.
Took company tractor in for alignment and wheel balance. Tractor still pulling to the right very badly with slight vibrations in the steering wheel. The staff was very friendly and courteous to everyone. I took tractor back to our shop. They put 2 new steer tires on tractor. I took it for a road test and it's drivinig a lot better but still pulling to the right but not as bad and still has slight vibrations in the steering wheel. I didn't report anyting to Burt's Brothers staff. I was told the shop would handle it and talk to them and see if they could figure out the problem together.
Very knowledgeable employees, courteous and professional office staff, very competitive prices and quality work! I found my new "1 stop" auto shop.
My family has been doing buisness with Burt Brothers for many years. A solid company. They do quality work and finish their work in a timely manner. Burt Brothers is usually very busy so if you need anything done to your vehicle i recommend getting it down to the shop early. A public bathroom would have been the reason I gave them 5 stars
They need to have better customer service. Called the night before to ask for an appointment for an alignment and the lady said just bring it in the morning. Next day I bring it up there and first she greets me with a snotty attitude then proceeds to tell me that their mechanic is slammed and won’t have truck touched for another 3 hours so I just walked out. No need to have an attitude at 9AM. BE HAPPY !!!!