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After being in urgent need of a tire on Easter weekend, I ended up at Lucas Tire. The staff was very understanding and helpful and ordered the tire I needed overnight. The next day they gave me a call first thing I the morning to let me know they were ready to work on my truck. The overall experience was quick, easy and painless and the price was unbeatable. I highly recommend Lucas Tires & Autocare.
Loved this place at first. My original rating was 5 stars (which is what they responded to). They seemed thorough, professional, and capable. But the more I went back the more I started realizing that they were always finding something "wrong" so that they could sell me something. For example: on my first visit I went in for a tire patch. They told me the tire couldn't be fixed. OK, that's fine. They also told me that another tire needed to be replaced, and that my battery was corroded and needed to be replaced. I had them go ahead with all of it. When I returned for an oil change 3 months later they told me that my battery was corroded and needed to be replaced...when I told them that they'd replaced it only a few months prior they awkwardly said OK and "generously" offered to clean it up for free. I returned two more times and every time something like this happened. On my final visit they told me that someone had put an oil product in my engine that had done something harmful (though, to be honest, they never actually said what the problem was. They just said they found it in my engine and that it was a problem). I don't do work on my car because I have minimal automotive capability. They were the only ones to touch my car over the entire previous year. So if anyone put something bad in my engine it was THEM. I told them that and they basically said "oh" and walked away. The work they do is good, and if it's your only option it's not a bad one. But be careful when they suggest extra work be done. They may be doing necessary work, or they may be trying to squeeze some extra cash out of you. I do not recommend being a return customer.
Mike was great and a pleasure to work with. We organized for Tire Rack to send in my choice of winter tires and wheels to the shop for Lucas Auto Care to mount, and balance. They mounted my old AS tires on the new wheels. And then my new winter tires on my old wheels. Everything went smoothly, two hours to get all the mounting and balancing done for a price of 160 which was a good deal for the service. I appreciate Mikes diligence, and the competitive prices offered, will come back again for servicing.
Really great staff and very friendly. They helped me use a Michelin warranty and replace my tires at a discount. Thanks again.
Great honest guys. They helped me with my car and I referred a friend. They talked me through everything and explained it. After a calling a couple places Lucas was the best. Thanks again.