I trust Northtown Auto with my car service needs. I have been coming here for years and keep coming back because I trust and value their opinion and work. I see how they treat every single customer, not just myself, with respect and fairness. The service advisers are all friendly and knowledgeable. It is like family here. I have recommend to others and will continue to do so. Thank you Northtown Team!
Northtown Auto Service is really an exceptional auto mechanic. I have used their service three times now. The first time was for our RV. We had it at another place that was telling us it would take weeks to get the part needed and quoted us an outrageous amount. I called Northtown for the first time and they had it fixed within a few days and a couple HUNDRED dollars less than the other place quoted. So first high score... I also noticed that they did not talk down to me ... which is often the case as a women looking for auto services. Second time I used their services ....a light came on in my car on my way home from the city so I called and they said I could come straight there to see what was going on. When I got there they plugged it in...checked whatever needed to be checked and since nothing was wrong they didnt charge me ANYTHING. Totally free peace of mind...awesome! Third time...my blinker stopped working...they got me in half an hour later and after twenty minutes and an incredibly reasonable price...problem solved....within an hour of the blinker going out! The people who work here are so very friendly... each time Steven the service advisor has help me and he is just so personable! They have proven over and over now that they really are honest and so efficient. Even the waiting area is awesome...they have a multiple device charging station! Seriously...This place actually makes me not dread taking my car in.
In an industry which is notorious for abusing customer trust, Northtown stands as a great example of how an honest and ethical business can still be successful. I have been a customer for over a decade, having trusted them with all my family’s cars – most importantly, the ones driven by my children. Quality service combined with a friendly and expert staff. I will go nowhere else.
This place has a customer for life. I brought my daughter's car in to have them look at the tire pressure light which I could not get to turn off. They took it in to look at it. I told them that they might as well change the oil while I was here. The Advisor came out and told me that the car did not need an oil change at this time and they were able to turn the light off. They explained in detail what they did. How many other places would tell you that the car has a couple thousand more miles before a change is needed (most that I know would do it even if it was not needed). They checked all tires to make sure there were no leaks. Very happy with Northtown Auto.
Highly recommended, needed to get an oil change quickly and they got me in and out with no problems. They have a referral program to get you and friends money off, good coupons, and a buy 6 get 1 free oil change deal! Very clean establishment, nice waiting room (kid friendly with a toy table). Overall 5/5 experience.