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Recent Reviews

John Thiem

* * Reviewed December 14, 2018

I’ve had tires repaired here before and the staff was courteous and pro. Then I bought 4 new tires that they installed and was disappointed I had ask for the valve stem caps that were not installed on my new tires, and the tires had dirt marks and hand prints of some white lube or whatever on them. I thought they would have wiped the grime off my brand new tires so they looked great when I picked up the car.

Matthew McKeehan

* * * * * Reviewed November 13, 2018

These guys really are the best! I have always appreciated their service, but a couple of weeks ago I was in tough situation because the battery in my truck was starting to go bad, so I went to the auto store and got a new one. When I went to pop the hood, it wouldn't pop. This had never happened, even earlier that day. I was in a time crunch so I made a quick decision to drive over to Elk River Auto hoping they could give me a tip or squeeze me in. Even though they were very busy, they squeezed me in and shortened the cable and even installed the battery for me super quickly. Great place!

Nicholas Goodwin

* Reviewed October 4, 2018

My experience was not good. I had my oil changed and tires rotated and requested my brakes get checked while the wheels were off. When I got the car back I was told I needed a new battery and new pads/rotors on the front end - and that this could all be mine for $750-800 (for my 2006 Scion xB). I said I’d wait, thanked them and was on my way. I tested my battery a couple days later and found it was in good shape. It’s a good thing I didn’t pay them $300 to replace what didn’t need replacing. I then went to pull my wheels to do the brake job and one of the studs sheared off. Two others were suspiciously difficult to break loose, leaving only one that spun off as it should. To their credit, ER Tire and Auto got me in that same day to replace the sheared stud. When I went to do the brake job after getting the car back I found TWO OTHER studs cross-threaded! Two other studs from the same wheel sheared when I tried to pull the wheel off. Rather than calling ER Tire and Auto again to make it right, I opted to find a shop that I could trust not to haphazardly slap parts on my car and not diagnose problems that didn't exist. I don't know whether they tried to cheat me or they just have inexperienced kids working in the shop. Either way, after my experience I just can't trust this place. Edit (to respond to ER Tire and Auto’s reply to my original comments): I dug out the estimate I was given and it appears I was wrong about the quote I was given for the work. It was only $712.72, not $750-$800. My mistake. The $600 figure the owner cited is not accurate. Like I said, I just can’t trust this shop after the experience that I’ve had and would advise others to beware. I have no axe to grind, only a poor experience to share with would-be customers.

Andrew Burk

* * * * Reviewed November 11, 2018

Go here for basically everything. I trust them. I have had to bring my vehicles back after the job is completed for some overlooked details, but they are quick to help. Nobody is perfect. Thanks Y'all!

Jennifer Kemper

* * * * * Reviewed January 18, 2019

Always efficient and has only ever done the work that's actually needed!