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Great customer service!! Thank you Jason, Caleb and office staff for such prompt service this morning to get on our road trip!! Good prices for tires and services!! 😀
Always fair, up front with costs and charges, willing to help out or work you in at a moment's notice if they can. Been using this location for 3 years now. Definitely recommend.
Awesome customer service! The front desk staff is especially professional, friendly, and very accommodating. They always get me in and out in a timely manner and the work is first rate. The only tire place I'll go to in New Bern.
Took my car to Colony due to front end vibration. They said tires needed to be aligned and did alignment. Drove the car home still felt vibration. Took car bad, said one of my calibers was sticking, so they replaced the caliber at $450.00 ask them to do a test drive to make sure vibration was taken care, was told 2 mechanics took car for test drive. Told me if I still felt vibration they would have to start to randomly replace parts.... Drove home car still vibrating, there was no way they conducted a test drive. Took car to another local mechanic, he took it for a test ride, diagnosed problem immediately (CV joint) this mechanic said had they taken car for test drive they would have known issue was with CV joint. Had CV joint replaced, drove car home no vibration felt. Also found out after the fact, if a caliber was sticking the car would have been pulling to one side, which it was not. Will not return and would not recommend to anyone.
Fast and friendly service. They know their customers by name. Prices are reasonable. Definitely recommend!