Serpentine belt replaced at a good price. It did not fix the problem I was having. My other problem of loud grinding noise, then sometimes hearing that noise and not being able to brake properly, was not found. It did not do it during the test drive, and they said they didn't find anything. I don't feel too safe driving it, especially not on a long drive. Staff was friendly and seemed knowledgeable. Just couldn't find my problem.
Their behavior upon my arrival was extreme helpfulness and consideration and an overt attempt to satisfy and please the customer. This was confirmed when they refused to charge me labor costs for 30 min to change leaky valve in tire. Extra effort to satisfy.
We were traveling to the Outerbanks through Raleigh and our check engine light came on a couple of miles west of Jamesville NC. Trying to locate a suitable auto repair shop close to us, we came across Colony Tire and Service. We called them and they were incredibly accomodating to us. They got us checked in quickly and ran a diagnostic on our vehicle. Turns out it was just the fuel cap not tightened all the way through. When we went up to the counter to pay, all the kind gentleman told us was to have a good vacation (no charge). Now thats what I call service and kindness. Thank you.
As travelers there's always a chance for unexpected incidents. And today was our day. We have a humbling experience with this business. We cannot express our sincere gratitude for everyone's help changing our tire on our 1984 Minnie Winnie. Thank you all so much for you service and kindness.
My experience with CT has been pleasant and professional. Eric, the service manager and staff have been most helpful as well as the employees that work the front counter. All our tires for our vehicles and trailers are purchased at Colony Tire. They stand behind their warranty.