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Bought four new tires here almost a year ago - great service and they do free rotations! They are my go-to tire guys! Very straight forward and informative. When pricing new tires they gave me all the options and let me choose without trying to sell me things I didn’t need.
I had been a loyal customer to Pacific Tire and Brake for the last four years. Unfortunately, in the last year their customer service has completely broken my trust in their services provided, and I will never refer anyone or support this business again after this nightmare. The morales of the stories below are that they provide absolutely atrocious customer service, are always inconvenienced when myself or other customers I previously referred want to pay for their services, and they seem to lie when they don't want to rectify a potential issue with their service. It began with bringing my car in about a year ago because I was having battery issues, and Mark the co-owner acted very inconvenienced that a customer had walked through the door and told me my car could not even be looked at for at least two days. I waited the time, even though I explained the inconvenience it would cause me, and all they did was a very simple clean-up of the battery wires. A month ago I called ahead and explained the issues I was having with my car and was told my car could be looked at the following business day. I arrived and spoke to Mark, who told me that my car could not possibly be looked at for at least five days. I took my car elsewhere in town and had my problem diagnosed and fixed within two hours. Finally, I recently had my car checked by a family member and found issues with Pacific Tire and Brake's installation of my radiator. I called, spoke with Mark about the issue, and explained that I had limited knowledge about the issue and asked if my family member who found the issue could call back and speak with him, to which he said that was fine. My family called back 30 minutes after me and asked to speak with Mark and was told that he was on vacation for the next 10 days, and the person on the phone refused to take a phone number to call back. Go somewhere, anywhere else in Newport to get your car fixed.
I can't say enough great things about this place. We we're passing thru town to find our RV needed a rare part. They helped us get the part, loaned us a vehicle and gave us personal service I've never gotten anywhere. You don't find service like theirs often. I would highly recommend them for your service needs. Thank you for treating our family like your own. I appreciate what you did for us!!!
Top notch place to have your vehicles tuned up or fixed if it has left you by the side of road. Rollie is just the awesomest person ever, and his son Mark is a character. So from tires new or used or a rebuild on your transmission, to a full engine swap they can take care of you. Ooooooooo they are honest about pricing the cost for repair, they won't take advantage of ya like a lot of places do.
Roly and his crew have been taking care of all of our maintenance and repair needs for over ten years for our two cars and an RV. We trust them to get us back in operation quickly when a problem happens. We get a fair deal on tires as well as service. We wouldn't go anyplace else!