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Bill and Surratt are my go-to shop for car work. They do professional work using talented techs for a fair price. Look, nothing is cheap anymore. But compared to the dealerships, Surratt is a bargain. You do need to call ahead for an appointment, although a new tech is coming on so that may help with backlog. Can't say enough about how I feel the service is very personal. Justin and Bill both listen to my input about my 2013 370Z and thoroughly explain what work they have done and why it was necessary. Kudos to the whole staff. Give them a try if you are fed up with your mechanic.
From NY, going to NC ~ got a flat. Was just able to drive and park here. Great service and knowing that we still had many miles ahead of us, the mechanic skipped lunch to put our new tire on and got us on our way. Too bad we're not from this area. This would be my go to service station!
There is no other shop like this at all, that young girl up front is a blessing, with all my kids away from here she watched out for me and goes above everything to make sure I am safe on the road, the owner will do anything he can to help me out too. this place has been a blessing to me. will recommend to everyone I know. they offer 2 year/24k mile warranty where else can you get this? love this business!
Surratt did an amazing job with my girlfriend's car! We are visiting from out of town, she has a Virginia license but is currently going to school in NC. We needed an inspection but were not looking forward to spending part of our vacation away from school on car troubles. But, Surratt was AWESOME, they got us in quickly and even gave us a ride downtown so we could putz around while we waited for the car. Also, when we told them we were in somewhat of hurry because we were trying to a hike that same day, they doubled their efforts and got us out even quicker then expected. The owners were charming and wonderful, overall we had an awesome experience. Thank you so much Surratt Tire, we would gladly come again!
Bill Surratt and his team always take great care of my car and I know the work is top quality. Whether it's routine maintenance or an unexpected issue, I'm always back on the road quickly. The benefits of doing business with a local small business is the recognition and personal service. They know me and they know my car. I would highly recommend them!